My sound output has gone

M

Mark-FON

New Member
#1
Hello,

I have a Dell 9150 desktop PC from 2006. All sounds from the speaker have completely cut out.

This PC has been upgraded to Windows 7 which knocked out the original onboard sound and so a sound card, an Asus xonar D1 was put in December 2010.

Now, today, there is no output, over the past week, sound has been going one minute and then back again and one speaker at one time was only working till i took a look and then it came back. I have tried a second set of USB speakers, and headphones today and still nothing.

I can see the volume in the taskbar moving, as well as settings in sound in the Control Panel or green and moving. So I can see sound files are playing I just can't hear them.

I have tried looking online for answers but people are not specific or they are related to other sound issues.

The only two things I have done new and noticed recently are:

1. I have bought Dragon 12 speech software. Have installed and using it for the last two weeks. I am actually dictating all of this using it so I know sound input is working.

2. Sound stopped working in one speaker on one day during the last week, or stop working at all until I rebooted which may have come back or sometimes would leave overnight come back and it would be working again the next day. So there may be some sort of underlying issue. However its now off.

There are no yellow warning symbols in device manager for sound. No other warning symbols or issues I can detect. I have done a couple of system restores and still nothing, sound is going in just not not heard coming out. I have even tried to reinstall the sound drivers and still nothing.

Any ideas?

Thanks for reading.
 
M

Mark-FON

New Member
#2
Well, still having no luck. Am thinking of reformatting. This is a last ditch step and of course may not even work.
 
M

Mark-FON

New Member
#4
Thanks, looked promising and have tried it but it says my version of Windows is now too much newer than the copy I am trying to install so it won't let me :-( very disappointing. I'm looking into removing service pack 1 and then giving it a try...
 
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SpywareDr

SpywareDr

New Member
#5
The instructions for removing Service Pack 1 (SP1) are on that page under the heading "Avoiding problems with Win7 Service Pack 1". (It's easy).
 
M

Mark-FON

New Member
#6
Lol I was already uninstalling and saw this message - so will try again once its done. Thanks
 
M

Mark-FON

New Member
#7
Okay, done that all now - took 4 hours. Looks the same and sound off.

Can see the sound moving and can't hear it like before, Device Manager is all clear.

Sound card gone perhaps?

Any other ideas?
 
SpywareDr

SpywareDr

New Member
#9
Does the sound work when running the computer from a Linux Live CD/USB?

A Live CD/DVD or USB flash drive contains a complete bootable computer operating system (OS). When you boot a computer from it, the OS loads into, and then runs from memory instead of a hard drive. This allows you to run an OS without installing it or making any changes to a computer's current configuration.

To create one, download an ISO file containing the OS you want to use, (such as Ubuntu, Slax or Zorin), then use something like ISO Recorder to burn it to a CD/DVD or USB key.

Now boot your computer from this disc/key and your computer will be running that OS instead of the one on its hard drive.

When you're done, simply reboot your PC from the hard drive.​

If you get no sound there either, then the issue is probably hardware related.
 
M

Mark-FON

New Member
#12
Looks like its hardware for me, I have ordered a USB flash drive sound card and will see if thats any good. Should be coming tomorrow.
 
M

Mark-FON

New Member
#13
OKay, thanks for the information on putting an OS on a DVD/USB drive etc. I did that so can use that in the future too.

The USB sound card I got seems to be working as I hear the crackle from the speakers as I plug it in (two different sets (first has a subwoofer)). But still nothing else.

So I learnt how to make a OS flash drive and put Ubuntu on it and loaded that up and tried playing some music clips from YouTube... This time - though still NO audible sounds, I could clearly hear the hum which increased with the volume setting from the left speakers (both sets of speakers).

This is how the original problem began sortof, sound off one minute and then back and then only playing on the left side, before going completely.

So, now that I have tried that and hopefully given you all the information, what is it likely to be and how can I fix it (if it can/you know what else to try)?

Thanks for your help so far and any further, (glad it helped someone else too). :)

(I'm back on Windows 7 - not sound either speaker again)
 
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SpywareDr

SpywareDr

New Member
#14
Try resetting the CMOS/BIOS Setup to Factory defaults. (Might want to take some pics of your current settings first though).
 
M

Mark-FON

New Member
#15
Will take the pictures - might not have time to do it tonight - have been waiting for a call coz of neighbour trouble and have things to do as ell with the PC. Will let you know (thouhg might not be for a while). Thanks
 
M

Mark-FON

New Member
#16
Won't let me do this, though I have the disks, I have put Windows 7 on it and to unmesh the two drives had to sort the RAID out - as I recall even before that it wouldn't let me so I did the RAID to get it to reformat originally.

Windows 7 is now on and lots of people ask this question (I have a Dell Dimension 9150) so its pretty old now (2006).

I take it a reformat on its own will not do? As a factory reset is that and reset. (Just if I cannot do one that is).

Any thoughts?
 
SpywareDr

SpywareDr

New Member
#17
You don't need "disks" (or anything else) to reset the CMOS/BIOS Setup to the factory defaults. Simply remove the CMOS battery for say 10 minutes and then put it back in.

(Recommend taking pictures of your current CMOS/BIOS Settings before doing so though).

--edit--

On some old Dells you had to move a CMOS jumper over pins 2-3, power up, press [Enter], power down and move the jumper back over pins 1-2.
 
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M

Mark-FON

New Member
#18
Okay, literally 24 hours to the minute and I'm back on.

Long story short, the battery did seem to reset everything back to April 2006 and i had to load up Windows, Security, sound and updates at the minimum. An appointment and coming back home - needing to contact MS who had to create a passcode for my OS (I did explain why) and installing more things and then trying the sound, it seems to be back on finally!!! :)

The removing of the battery caused me some headaches initially and then trying to reinstall the OS but so far so good, so thanks a lot.

BUT... just before I sign off, as I believe I stated earlier I had installed Nuance Dragon Speech recognition software about 2 weeks earlier. This was a three stage install with their own update - long if not with some difficulties.

This is the one I bought...
http://www.amazon.co.uk/Dragon-Natu...UTF8&qid=1389383187&sr=8-2&keywords=dragon+12

My old 2006 seemed to handle it okay as I have 4GB of RAM (even if 3.25 may only be available)

What would you suggest with this? I would like to install it, but not if its going to knock my sound off again! Any thoughts/suggestions?

Thanks again SpywareDr for the information along the way and fix in the end :)

Good to know (even if I only come on here every couple of years with an issue really) there are people like you to help. (I know, I have been there and done that in other fields). So on behalf of any others that may not have said it, thanks a lot for all your help. :)
 
SpywareDr

SpywareDr

New Member
#19
Great to hear it's back up and working. :)

1) What I'd do next is create an image backup, then install Nuance Dragon Speech and test.

2) If the sound isn't working (again), simply restore your image and you're back in business.

3) Now call Nuance Dragon Speech Tech Support to see if they might have a suggestion or solution.
 
M

Mark-FON

New Member
#20
Thank for the backup advice. Had already thought about looking up any other known issues with Nuance or forums - so this topic should be done.

Thanks again.