My Sansa Sandisk m250 won't delete my files

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confusedgirl

New Member
#1
I've had my sansa sandisk m250 for about 2 weeks, and i set up to my computer and i tried to delete some of the files, and it just won't let me do so!! i'm not to sure whats wrong with it but i would also like some insight on this problem, i've tried everything to delete the files they just wont go away!! plus some of the music on my sansa sandisk m250 skips!! it never use to do this before!!!! please help someone!! thanks for your time !!

:confused: :confused:
 
krupted

krupted

New Member
#2
welcome to hwc. not too familiar how the m250 works, but i have been wanting to get one. what program do you use to put mp3's onto the player? is it software from sandisk? it sounds like the program you use isnt set to permanently delete the songs. post as much detail as you can about how you try to delete the songs, im sure we can figure this out for you.
 
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confusedgirl

New Member
#4
actually that wasn't much help at all, i've tried deletein them through 'my computer' and through 'window media player' and everytime i unplug the player and turn it back on the music is all still there!! i don't know whats wrong with it! help please!!
 
ThreeOnTheTree

ThreeOnTheTree

New Member
#5
Based on the link Shinma found, it sounds like your player is in "MTP" mode. See if you can figure out how to change it to "MSC" mode to delete the files through windows explorer.
 
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confusedgirl

New Member
#6
thanks for the suggestion but that still didn't work!!!they music is still on my mp3 player!!!!! HELP
 
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confusedgirl

New Member
#7
does anyone else have any suggestions to what is wrong with my mp3 player
 
Leoslocks

Leoslocks

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#8
What operating system are you using?

You could try formating the card.

Another suggestion would be to upgrade the Firmware of the player. (Information Here).

These actions should not be taken lightly if you do not understand the procedure or the implications.

What else you may try is creating Folders and moving some of the files into them. Try not to have more than 500Mb in the root drive or any given folder.
 
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confusedgirl

New Member
#9
the operating system that i'm using is windows 2000! does that help at all !!
 
Leoslocks

Leoslocks

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#10
confusedgirl said:
the operating system that i'm using is windows 2000! does that help at all !!
It keeps me from asking dumb questions. Actually, it helps qualify or disqualify the product. The Sansa should work with Windows 2000.

Try creating folders and moving files into them.
 
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confusedgirl

New Member
#11
yeah thanks but that still doesn't help me, they still won't delete!! this is getting on my nerves very fast!!!
 
krupted

krupted

New Member
#12
ive done some searching. it seems there is a problem with this player and rhapsody music. can i bet you are using rhapsody to get your songs? it looks like you have to re-sync your mp3 player with rhapsody, then delete the songs from there. you cannot delete the songs directly from the mp3 player.
 
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confusedgirl

New Member
#13
actually i'm not using rhaposdy to get my music, to tell u the truth i've never heard of rhaposdy!!! so i don't know what u are talking about
 
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confusedgirl

New Member
#14
would i just be better off taking it back to the store and getting an exchange for it??? thats what i've been thinking lately!!!!!
 
krupted

krupted

New Member
#15
:D well, maybe that is your best bet. where did you get it from? if its best buy, circuit city or compusa they should be able to help you out, hands-on.

im still thinking its something that youre just not doing quite right- what program are you using to put songs onto the player?
 
ThreeOnTheTree

ThreeOnTheTree

New Member
#16
Yeah, if it's been that hard to deal with, I'd just return it. I recently purchased an Insignia 2GB player from Best Buy, and it's an impressive little player for the money. It plays videos and views pictures, and I've had no trouble setting it up with Windows Media Player and getting my music on it. I've had it for a few weeks now and I still don't need to charge it (not even close to running down, according to the battery gauge). I almost bought a Sansa, but went with this one instead.
 
Leoslocks

Leoslocks

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#17
I think Krupted may be onto the issue. I suspect it is a Digital Rights Management issue with the software she used to transfer the music to the Sansa.

If you are planning on taking it back, go ahead and try the Firmware update. If that doesn't fix the issue, try Formatting(default) the Sansa from within Windows and see if new music files will work.
 
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confusedgirl

New Member
#18
i bought it from bestbuy and i'm using 'my computer to put the songs through!!!
 
krupted

krupted

New Member
#20
well that just sounds odd then. if you just opened 'my computer' and threw the songs on directly, you should not have a problem erasing them the same way. how about this, go into 'my computer', click on your mp3 player's drive, select all of your songs and right-click your mouse to go into 'properties'. from there, uncheck the box that says 'read only' and OK that. then see if they delete.