Mozilla anger over Dell Firefox fee

Shinma

Shinma

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#1
Mozilla is investigating reports that Dell is charging users with new computers to install the Firefox browser.

One user told the Register website that he had been asked to pay £16.25 to have the browser installed.

Firefox is a free, open-source piece of software that can be installed by anyone in about 10 minutes.

Mozilla said there was "no agreement" with Dell that would allow it to charge for installing Firefox...


Full story available at BBC,
Click HERE
 
glussier

glussier

New Member
#2
Why do you think Dell should do it for free? The margin of profit on a computer is very low, so if you want something extra, do it yourself or pay a consultant fee to have somebody do it for you.
 
Steve R Jones

Steve R Jones

Administrator
#3
"In this particular situation, the customer would not be charged for the Mozilla Firefox software download, rather the fee would cover the time and labour involved for factory personnel to load a different image than is provided on the system's standard configuration."
That pretty much sums it up.
 
Shinma

Shinma

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#4
"Our trademark policy makes clear that this is not permitted and we are investigating this specific report," said Denelle Dixon-Thayer, vice-president of Mozilla's general counsel.

In Mozilla's policy document on that, it clearly states: "If you are using the Mozilla Mark(s) for the unaltered binaries you are distributing, you may not charge for that product.

"By not charging, we mean the Mozilla product must be without cost and its distribution (whether by download or other media) may not be subject to a fee, or tied to subscribing to or purchasing a service, or the collection of personal information."
 
Steve R Jones

Steve R Jones

Administrator
#5
So in other Words - since Dell didn't violate any of that - they were within their rights for charging for the labor.

Odds are real good that if the Dell user needed a hard drive replacement - it too would come with FF already installed.

I know that every time I drive across town to install FF I get paid and everyone is happy. Course I've never actually done it...but it a relevant thought anyway.
 
Shinma

Shinma

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#6

Charging for installation of any software would be reasonable and to be expected but if there were any promo involved and not something brought up specifically by the client... e.g. Listing anywhere as an option at Dell specifically stating Firefox.