CD-Writer problems

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SethD

New Member
#1
I have a HP SureStore CD-Writer Plus 7200e and have been using it for a little while now, but all of a sudden it has stopped letting me write CD's. It usually gets about to writing track #3 and then gives the following buffer underrun error:

T0100: I/O error (06/C5/00) - Write error - buffer underrun occurred
T0100: I/O error (06/C5/00) - Write error - buffer underrun occurred
T7118: TrackWriter error - Command retry failed

I have tried scandisk, defrag, changing my computer to EPP or ECP port, different burn speeds, different CD-R media, and changing all the settings I know to change that would make it work. Unfortunately I cannot get this error to go away.

I am on a Dell XPS R450 using Adaptec Easy CD Creator, and the latest drivers/firmware for my CD-Writer plus.

Can anyone help?

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SethD - Seth Davis
[email protected]
http://www.sethd.com/
 
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Payne

New Member
#2
Do you have anything running in the background? Are you using the computer for anything during the write process? What size is your buffer?

I have a Philips 3610 2x2x6 and only experience this error occasionaly, usually when something in the background starts up or when I get impatient and try to do too much w/the comp during the write process.

You say it used to work fine, what have you installed or started using since?
 
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SethD

New Member
#3
Thanks for the reply Payne,

As far as I can remember I haven't changed or installed anything since the last time I was able to burn a cd... the next thing I am going to try is closing all programs (my norton apps, etc.) before burning...which I don't think will work because I was able to burn before with them working, but its worth a shot.

Thanks.

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SethD - Seth Davis
[email protected]
http://www.sethd.com/
 
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akers

New Member
#4
We use a 7200e at work that we use on several PCs. One of the PCs had the same problem. We tried a BUNCH of tricks and finally noticed two things:
1. The problem PC only had 400 MB free on the hard drive.
2. Once you start a session you can't do anything else, don't even think about playing with the mouse.

We deleted enough on the HD to give us about 800 mb free and just let the machine set and run undisturbed when recording. Everything works fine now.



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S

SethD

New Member
#5
Thanks for all your input!

I tried closing *all* programs except the basics (explorer, systray, etc.) and tried a burn w/o even touching the mouse and got this after about track 3 or 4:

T7123: TrackWriter error - Wait failed
T7123: TrackWriter error - Wait failed
T0100: I/O error (06/C5/00) - Write error - buffer underrun occurred
T0100: I/O error (03/02/00) - CD recorder error - cannot seek to the requested location
T7118: TrackWriter error - Command retry failed


Any other brilliant ideas out there?

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SethD - Seth Davis
[email protected]
http://www.sethd.com/
 
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Payne

New Member
#6
I am sorry to say this but it sounds to me like a hardware error. You may need a new cdrw. Your warranty still good?

You could try one more option though. Completely remove and then re-instal your cdr software. This has fixed errors for me in the past.

Good luck.
 
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SethD

New Member
#7
I am of the opinion that I have a configuration problem instead of a hardware problem.

I originally had my CD-RW on my old XPS D300 and had no problems with it. When I moved the drive over to my R450 I immediately started getting the "buffer underrun" errors. Someone told me to go into my CMOS setup and change my port from Bi-Directional to EPP, and that worked and I was able to burn CD's on my R450.

The drive only worked for a week, in which I only burned 2 cd's, and now I am back to my buffer underrun errors. My first instinct was to go back into my setup and try ECP but that didn't seem to work.

Yeah I might have a bad drive, but something tells me this is a configuration error. As soon as I have time, I plan to take the CD-RW *back* over to my D300 and see if it still works over there. I will keep you all posted! =)

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SethD - Seth Davis
[email protected]
http://www.sethd.com/
 
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pkchino

New Member
#8
Well......I don't know if it's a little bit late or what, but I am still going to post it, Hey! SethD.....did you try to upgrade your firmware? I didn't see any one had mentioned this one....so......see if that works....

Good Luck ^_^
 
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JerryJ

New Member
#9
I use to have all these errors before till I switch to a different burner software.

I have a JVC XR2010 SCSI 2 Read/Write 2x and I thought the problem was my burner. I used Adaptec EZ CD Pro 95, Adaptec EZ Creator Deluxe and were successful on 80% of my burn. The other 20% were errors that I could not figure out. I usually try Test/Record first which showed no errors during the test phase but showed up during the recording phase. By this time, I wasted an hour and a CD. I was going crazy!!! I was even contemplated in getting a new burner till I came across this killer software, now my success rate is 100%.

I use the following guidelines for succesful burns:
- Disable or close all apps in the systray.
- Disable Screen Savers/Energy Saving Features.
- Defrag/Scandisk your drive.
- leave at least 650mb of free space in C Drive.
- Always create an image first.
- Use Prassi CD Right Plus

[This message has been edited by JerryJ (edited 02-09-99).]
 
S

SethD

New Member
#10
Thanks for keeping this topic alive...

Yes, I am sure I have the latest firmware etc.

It doesn't matter what CD Writer software I use, about to track 4 I *always* get a "buffer" or similar error.

I still haven't had a chance to try it on my other computer (its going to be a hasstle moving it) but will post as soon as I do, although I think it will end up working fine over there =/

Thanks again...

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SethD - Seth Davis
[email protected]
http://www.sethd.com/
 
S

SethD

New Member
#12
I got desperate and tried *every* single thing that HP's "buffer underrun troubleshooting page" (http://www.hp.com/isgsupport/cms/docs/lpg40110.html) suggested, and have ended up with this error (every time) by about the fourth track being written (but sometimes as late as the 8th track):

T7123: TrackWriter error - Wait failed
T0100: I/O error (06/C5/00) - Write error - buffer underrun occurred
T0100: I/O error (03/02/00) - CD recorder error - cannot seek to the
requested location
T7118: TrackWriter error - Command retry failed

Thats using Adaptec EasyCD Creator 3.5b. Using another CD-R software just results in a similar error.

Any other ideas guys?

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SethD - Seth Davis
[email protected]ethd.com
http://www.sethd.com/
 
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Lord DreadWrath

New Member
#13
Did you try didabling DMA on all the CD drives and the Hard drive? I would on a rare occasion get this error but if i disabled the DMA, it never has errors. Sometimes the simple things might help fix the problem. Did you try one of those lens cleaning CD brushy thingies?..hehe You may also want to try freeing up as many resources as you possibly can. Maybe even try setting your desktop settings to a low resolution such as 640X480, 16 colors. I know this sounds goofy, but AGP cards are fairly new and I have seen some of them do weird things to a system whenever you up the resolution and color settings. One other note, are you using a voice modem by any chance? If you have a soundcard that is DOS compatable, it will probably be using alot of DMA channels. (Usually 1 and 5). Now with that in mind, Voice modems use a DMA channel as well to operate. When you enable ECP for your Parellel port, it also would use a DMA channel. After you do this, make sure it isn't sharing a DMA channel with any of these devices. Also, maybe freeing up those DMA channels might improve the stability. Try this along with disabling DMA for all oboard drives. I know all this sounds like a long shot, but you would be surprised what dumb things can cause something to not work on a computer. - LDW
 
S

SethD

New Member
#14
Hello again.

Thanks for all of the help all of you have given!

I went thru my BIOS config and edited my IDE drive etc and turned DMA off everywhere I could, and tried a burn again and still had the same result. I regret I forgot to change my display to 640x480 (I have a 16MB nVidia AGP card and run at 32-bit colors and 800x600), but at this point I don't think it would make a diff.

I finally got around to moving the CD-R Drive over to my other computer (that it had worked fine on before) and, to my surprise, it *DIDN'T* work over there either! It got to writing track 4 and then stopped and gave me a buffer underrun error.

Although it could still be a configuration problem, this now looks like a hardware problem am I correct? I haven't tried a cd-cleaner for the CD-R, but how much difference would that make? Could it be my cable has all of a sudden gotten hurt or something?

Well I am still open to suggestions... HP is sortof skirting me whenever I try to contact them and so far they can't figure out the problem either... Dell tells me they aren't aware of anyone else having buffer underrun problems with XPS R's and CD-R's, but who knows.

Keep the ideas coming! =)

Thanx.......

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SethD - Seth Davis
[email protected]
http://www.sethd.com/
 
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Lord DreadWrath

New Member
#15
I would say it's definatelt hardware related now. If your using the same cable, try a new cable in case it has a bad connection somewhere now. IF that's not it, then i think something got knocked ajar when you moved the drive.
If it's not too old, take it back and get another one.
- LDW
 
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suelaine

New Member
#16
I happened upon this discussion because I am having a similar problem and I am looking for help. My Philips External CDR-W is almost new but I can't say that I have ever completely successfully recorded an audio CD with it yet. I get that error that you (Seth) mentioned: Trackwriter error t7123. Wait failed. So far, I have only got the run-around from Philips, no real person to talk to...I too have tried everything. My computer is a Cyrix 166P with 32 Ram. It should be plenty to run this thing, and there is about 1GB free space on the hard drive. I have it connected through a parallel port "switch box." I did read somewhere that I'm not supposed to do that, but I figured if it connected and seemed to work, that it should be okay. I am going to try connecting directly to the computer, but if that doesn't work, then what?
---suelaine
 
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ac.dijkhuizen

New Member
#17
I've similar problems and it's driving my crazy for last couple of months !!!

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Andre Dijkhuizen
 
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ac.dijkhuizen

New Member
#18
I have a Philips 3610 and it worked fine until recently. Then I went over to W98 and it started malfunctioning. I will not tell you all the things I've tried. But ... I went back to W95 (failed), I've tried WinOnCD (failed), tried different kind of CD-R, installed firmware again, used my 2nd hd exclusively for images etc.

My hardware is Gateway 2000 Pentium 133 (overclocked from 120 MHZ)
Aopen 32x
Philips 3610
Hardisk 1.6 G
2nd hd seagate 850 MB

The status now is that it always works fine when try to write to CD-RW (even if I've programs running in the background (working with WORD etc.. Copying from CD-ROM to CD burner is no problem, copying from image to CD-RW is no problem etc. It only failes when I try to write to a CD-R. Then it stops after 4-5 tracks and hangs up the system. When I do the system test with Easy Creator PRo it failes and gives the error "T7123: TrackWriter error - Wait failed"

By the way I've similar problems with my HP7100 (intern model) and Dell computer (Windows NT) at work. Although I haven't spent that much time trying to fix this problem, it looks very similar to problem I've at home

Is it a thermal problem ?? Does a CD burner burn differently to a CD-RW then to a CD-R ??

Please can anybody help me. This is all is very frustrating !!
 
F

Flyer

New Member
#19
I can't give any advice other than the advice that has alredy been posted. But if anyone is frustrated to the point of buying a new one, here's some free advice. Don't comprimise Quality for price, I have the HP 8200i and it's the cat's ass..
 
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bozrdang

New Member
#20
Just thought I'd let you know. I have been researching cd-rw to purchase. I came across the following site:

http://www.honiton5.freeserve.co.uk/

It lists numerous drive failures for the HP 7200 and also a Phillips 3610 I believe. I know absolutely nothing about cd-rw's. I am just looking to get into it, but all these reviews were kind of amazing. It was almost always the same story: ran fine for about 6 months, then gradually refused to burn cd's until it stopped completely. Check it out!
 

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