Brand New Laptop Faulty

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Hanteraren

New Member
#1
Hi there!

Picked up a brand new Chuwi Lapbook SE 7 days ago and instantly ran into some problems I hope you guys can help me out. It has not been working properly since day 1.


Now here's the problem,

When I first turned it on everything went good. Was setting up Windows 10, username, wifi, microsoft account etc.
Suddenly I heard a little "click" and it turned off. Tried to start it again but it didn't react.
Left it for some minutes and I tried again, it turned on. Gave it a new try, setting up Windows etc, and it died again.


What I've been testing so far:

Drain the battery
Disconnect the battery
Apply new thermal paste
Connect a HDMI cable to an external display
Remove the keyboard ribbon cable as soon as I started the laptop (to check for a faulty power button)
Remove the screen cable
Ran memory and HD test, nothing wrong
Checking the battery/AC with an multimeter (no defect battery or charger)



It looks like the longer I wait before turning it on, the longer it can stay on - like it's charging the internals itself, weird huh?
So I decided to left it off for 24 hours, and guess what - it stayed on long enough for me to finish the windows cofiguration - but then again, it died.
Left it off for about 4 hours - stayed on for about 10 minutes, was able to update the graphic drivers, didn't help.

When it shuts down, the backlit keyboard can still be switched on/off and it does charge my phone from USB.
I also changed the power settings within Windows, made no difference.


So, I contacted the seller and the Chuwi support by email. They do not answer althought the laptop came with 12 months warranty.

If anyone knows what's going on, or what I can try next - please do tell!
I'm prepared to send 50 USD by paypal for a solution.


Thanks alot for taking your time to read.




ps, excuse my English :)



Chuwi LapBook SE
Processor: Intel Celeron N4100
Graphics adapter: Intel UHD Graphics 600, Shared Memory, 6286
Memory: 4096 MB LPDDR4 dual-channel
Display: 13.3 inch 16:9, 1920 x 1080 pixel 166 PPI glossy
Mainboard: Gemini Lake
Storage: SanDisk DF4032, 32 GB + FORESEE 128 GB m.2 SSD
 
C

cliffsthern78

Member
#4
Just a question, did you test it when you picked it up? Did it work properly then?
But yeah, I think there's 99.9% chance that it is covered by warranty. So go ahead and have it replaced. And test it first before taking it home with you!
 
Technoplume

Technoplume

Member
#5
Keep pressing the lemon. Made in china chance are it was improperly assemble. I ran in to a few product like this in the past. When it comes to hardware I only deal with local and in contry web site. So if any thing goes wrong you have a 3rd party to help or take the blame.
 
P

Pleake

Member
#6
If you've exhausted all means that won't void the warranty and still have nothing, it might not be a bad idea to use that warranty or completely return the product and get a refund.
 
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cliffsthern78

Member
#7
How did it go Hanteraren? If it still is causing you troubles, I agree with the above posters, not a bad idea to return and get your refund.
 
Markdc

Markdc

New Member
#8
The laptop still has the guarantee and warranty period on. so, you can request them to change it
 
P

Pleake

Member
#9
Any development? I think it is sound to consider the brand's reputation for quality control, which I don't think Chuwi meets at least when it comes to laptops. I'm not up that up to date anymore but I think business laptops from Dell are good, as well as Macs and Thinkpads. Lenovo is pretty solid I think, besides the Thinkpad which they also produce. But there should be more options if you can't afford those, you can find more of on this site, as the top tier models also tend to be expensive.
 

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