Brand New Laptop Faulty

H

Hanteraren

New Member
#1
Hi there!

Picked up a brand new Chuwi Lapbook SE 7 days ago and instantly ran into some problems I hope you guys can help me out. It has not been working properly since day 1.


Now here's the problem,

When I first turned it on everything went good. Was setting up Windows 10, username, wifi, microsoft account etc.
Suddenly I heard a little "click" and it turned off. Tried to start it again but it didn't react.
Left it for some minutes and I tried again, it turned on. Gave it a new try, setting up Windows etc, and it died again.


What I've been testing so far:

Drain the battery
Disconnect the battery
Apply new thermal paste
Connect a HDMI cable to an external display
Remove the keyboard ribbon cable as soon as I started the laptop (to check for a faulty power button)
Remove the screen cable
Ran memory and HD test, nothing wrong
Checking the battery/AC with an multimeter (no defect battery or charger)



It looks like the longer I wait before turning it on, the longer it can stay on - like it's charging the internals itself, weird huh?
So I decided to left it off for 24 hours, and guess what - it stayed on long enough for me to finish the windows cofiguration - but then again, it died.
Left it off for about 4 hours - stayed on for about 10 minutes, was able to update the graphic drivers, didn't help.

When it shuts down, the backlit keyboard can still be switched on/off and it does charge my phone from USB.
I also changed the power settings within Windows, made no difference.


So, I contacted the seller and the Chuwi support by email. They do not answer althought the laptop came with 12 months warranty.

If anyone knows what's going on, or what I can try next - please do tell!
I'm prepared to send 50 USD by paypal for a solution.


Thanks alot for taking your time to read.




ps, excuse my English :)



Chuwi LapBook SE
Processor: Intel Celeron N4100
Graphics adapter: Intel UHD Graphics 600, Shared Memory, 6286
Memory: 4096 MB LPDDR4 dual-channel
Display: 13.3 inch 16:9, 1920 x 1080 pixel 166 PPI glossy
Mainboard: Gemini Lake
Storage: SanDisk DF4032, 32 GB + FORESEE 128 GB m.2 SSD
 
C

cliffsthern78

Member
#4
Just a question, did you test it when you picked it up? Did it work properly then?
But yeah, I think there's 99.9% chance that it is covered by warranty. So go ahead and have it replaced. And test it first before taking it home with you!
 
Technoplume

Technoplume

Member
#5
Keep pressing the lemon. Made in china chance are it was improperly assemble. I ran in to a few product like this in the past. When it comes to hardware I only deal with local and in contry web site. So if any thing goes wrong you have a 3rd party to help or take the blame.
 
P

Pleake

Member
#6
If you've exhausted all means that won't void the warranty and still have nothing, it might not be a bad idea to use that warranty or completely return the product and get a refund.
 
C

cliffsthern78

Member
#7
How did it go Hanteraren? If it still is causing you troubles, I agree with the above posters, not a bad idea to return and get your refund.
 
Markdc

Markdc

New Member
#8
The laptop still has the guarantee and warranty period on. so, you can request them to change it
 

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