HP office jet 720 problem(please help)
Home | Reviews and Features | Special Reports | Forums |

Results 1 to 8 of 8

Thread: HP office jet 720 problem(please help)

  1. #1
    Join Date
    Jul 2000
    Posts
    8

    HP office jet 720 problem(please help)

    My problem is: communications failure between my pc and printer....have tried EVERYTHING! plugging and unplugging (and changing) the cable....starting and restarting... unloading and reloading software...checking port, drivers, printing from DOS.... everything! my printer is only 5 months old. Any suggestions?????

  2. #2
    Join Date
    Mar 1999
    Location
    Southern Philippines
    Posts
    2,158
    I can't access your e-mail so I have to post here

    Disconnect the printer from the PC and perform a self-test print by pressing/hold the paper feed button until the power button blinks. If it works,
    Try using HP550C printer driver and e-mail me the results.
    If it will not: Try changing the black cartridge

    You can also go HERE

    Goodluck!

    ------------------




    [This message has been edited by butchsor (edited 07-28-2000).]
    Your browser sent a request that this server could not understand.

    HOME

  3. #3
    Join Date
    Jul 2000
    Posts
    8
    I have done a self test and it works in fact, I have had to use the printer to make copies as a stand-alone printer. so I know the printer works. Also I hooked up a canon BJC 4100 to my computer and it worked with no problem so I know my port is fine. I had already tried using the 550c driver and all I got was one line of garble and non-stop printing of that til I had to cancel the print job on the front panel of the printer. Why change the black ink? incidently, the ink is fairly new within the last 2-3 weeks. Thanks.


    Originally posted by butchsor:
    I can't access your e-mail so I have to post here

    Disconnect the printer from the PC and perform a self-test print by pressing/hold the paper feed button until the power button blinks. If it works,
    Try using HP550C printer driver and e-mail me the results.
    If it will not: Try changing the black cartridge

    You can also go HERE

    Goodluck!


  4. #4
    Join Date
    Mar 1999
    Location
    Southern Philippines
    Posts
    2,158
    Lately, most black cartridges made by HP have problems (lost communications and non-printing of colors) based on my usage for all my HP printers.

    If the printer prints self-test, you have a printer driver problem or faulty ink cart. installation.

    Read THIS --it might help you solve the problem

    goodluck!

    ------------------


    [This message has been edited by butchsor (edited 07-30-2000).]
    Your browser sent a request that this server could not understand.

    HOME

  5. #5
    Join Date
    Oct 1999
    Location
    Nassau County,New York
    Posts
    151
    Hello:Just my 2cents...When I initially had trouble with my HP882c, I found that I had to use the CD-Rom uninstall program and not the Window's "Add/Remove" from the control panel. For me That was the answer and everything worked upon re-installation. Good luck!

  6. #6
    Join Date
    Jul 2000
    Posts
    8
    I tried everything you suggested and also on the help page you recommended....still the same ole results! I really think the problem is in the printer's parallel port. If so, should I send the printer back to HP? Or is it something I can be "talked through" to correct?? Thanks for all your help.

    Originally posted by butchsor:
    Lately, most black cartridges made by HP have problems (lost communications and non-printing of colors) based on my usage for all my HP printers.

    If the printer prints self-test, you have a printer driver problem or faulty ink cart. installation.

    Read THIS --it might help you solve the problem

    goodluck!


  7. #7
    Join Date
    Mar 1999
    Location
    Southern Philippines
    Posts
    2,158
    Try your printer to another PC. If still won't work, have an HP Service Provider Center to troubleshoot (all parts and labor is FREE if it is under warranty even you did not buy the printer from them).

    goodluck!

    ------------------
    Your browser sent a request that this server could not understand.

    HOME

  8. #8
    Join Date
    Jul 2000
    Posts
    8
    Thank you so much....I don't really have another pc to connect to; our other one is win 3.1 and I don't think it will take that will it?? But I was going to contact the local HP service center and ask them if it would cost me to have them service it. It is still under warranty (new in Feb) so again...Thanks!!

    Originally posted by butchsor:
    Try your printer to another PC. If still won't work, have an HP Service Provider Center to troubleshoot (all parts and labor is FREE if it is under warranty even you did not buy the printer from them).

    goodluck!


Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •