HP4100cxi Scanjet

[jas]

Please help if you can - trying to install an HP4100cxi Scanjet to a Compaq Presario 350mhz, 128 RAM, 10.0 gb hd, running win98.
Utilizing USB connection
win98 see's it as an "unknown device"
Called compaq they don't know
Called HP, they had me change the registry but that didn't help.
Has anyone completed this task easily? I'm ready to return the scanner, the computer, and win 98!!!!!

[Mikie]

If it appears as a unknown device, go into the sytem setting and click on the unknown device and select update drivers. Once the correct drivers are loaded it will change from unknown to HP Scanner. I had the same problem on a Visoneer Scanner USB. It loaded the wrong drivers, and I had to manually update the drivers. It is real simple to do but PnP doesn't always work.
P.S. that is a real good scanner I am going to buy one soon.

[jas]

Been there, done that. win98 either says I have the correct drivers or that it can't find the drivers on the drive (when I have the cd in place.) I really want to keep the scanner, but this frustration is driving me nuts.

[Mikie]

I'm sure you've tried this, but in case you haven't remove all references to this scanner from this computer. And then reboot, and try to have the hardware re-find the hardware, using the PnP. Other than that I have no idea, but good luck.
Michael