The net is full of renewal complaint about kaspersky.
The scam works like this ......
One is first pestered to renew months early and it would be added on to the existing license. However, when you do, the new license wipes out the old one and any remaining time on the old license is lost.
This is what people are complaining about and this very thing happen to me. Any and all complaints to "customer support" are replied to with generic messages implying that the user is at fault. and they refuse to deal with it
So if you have have kaspersky do not renew early. Let it expire before renewing. Also when you do renew you now have to check "auto renewal" otherwise it will not go through. Then you have to jump through hoops to cancel auto renewal.......another scam .
It''s about impossible to have any sort of conversation with a real person and everything seems to be handled by auto responses.
I like their AV but this has given me real second thoughts about it.
Last edited by Flash; March 5th, 2013 at 01:27 PM.
They discontinued the new license as planned and it expired yesterday .
However, it was impossible to reinsert the old license that still had a month on it . There was just no option for anything other than purchasing a new license..... contrary to what "support" told me would happen.
So, I tried uninstalling and reinstalling but it would not reinstall no matter what I did . I even tried to install my CD copy of KAV2012 with no luck. Kaspersy evidently prevents one from reinstalling once a license expires.
SO, I said the hell with it and got and installed "Bitdefender" AV which is suppose to be even better and, it's cheaper . I will be installing it on my other systems tomorrow.
l really do not need this overly contrived BS from Kaspersky.
Last edited by Flash; March 7th, 2013 at 04:10 AM.
Evidently, (as I assume) the "letter of destruction" that I had to "sign" before a refund would be issued is preventing me from ever installing Kaspersky on this system unless I purchase a new license even though I still have a valid license. It must be some obscure registry entry, etc.
Also, their "do you want fries with that" customer support neglected to tell me that and had no idea how to solve the real problem even though it appears to be a common one . I tried even called their phone support and waited for over a half and hour while listening to constant messages telling that I should just use their " robot on line support". No one ever did answer. So even their phone line support appears to be non existent.
I understand that Amazon has stopped selling it due to the way it's delivered and activated .
In any event, I am now on the list of irate customers when you Google the Kaspersky scam/experience .
It's the absolutely worst experience with software customer support in all my decades of computing since the "vic-20".
It's a a shame too as I actually still like their AV
Last edited by Flash; March 7th, 2013 at 03:20 PM.