My Book Premium [External HD] Problem
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Thread: My Book Premium [External HD] Problem

  1. #1
    Join Date
    Aug 2008
    Posts
    4

    Angry My Book Premium [External HD] Problem

    Hi, fellow members!

    I came across these forums while trying to solve my problem.

    A couple of days ago I purchased a Western Digital "My Book Premium Edition" 500GB external hard drive. I'm using Windows XP SP3. When I connected my "new baby" to my computer everything seemed great. Windows detected the new hardware and installed it without any problems. "New hardware is installed and ready to use" appeared at the end. Everything seemed ok, except I couldn't locate the disk in "My computer", no new label no nothing, like if it wasn't there. I kept checking what's going on. I checked in "Device Manager" and my HD was on the list "WD My Book ES USB Device". I tried to update driver, uninstall/reinstall, unable/enable. I tried everything, nothing worked.
    Then I searched the web and found that i should format it. Here is the link http://wdc.custhelp.com/cgi-bin/wdc....i=&p_topview=1

    Guess what, my external hard drive wasn't on that list. Additionally I tried hundreds of different drivers/software. Nothing seems to work. I really depressed now.

    I know that this forum has a lot of knowledgeable members, therefor I ask for your help. Do you know what can be done? Please help.

  2. #2
    Join Date
    Mar 2000
    Posts
    27,212
    ? Did you format it as instructed by Western Digital?

    From your own link,

    To partition and format the external hard drive with Disk Management, follow these steps:

    1. Access Disk Management in Windows XP or Vista. From the Start Menu, Left click on the Start button, Right-click on My Computer or Computer, left-click on Manage, and then left-click on Disk Management.


    2. In the lower window pane, you will see a list of available IDE devices. Locate the desired hard drive to partition and format. You should see a black bar indicating unallocated space for the drive.

    Important: If there is no black bar shown (if the bar is blue), the hard drive currently has a partition. Please verify that there is no important data on the hard drive before continuing with the directions below. Right-click on the blue bar and choose the option to Delete Partition. The bar should then turn black indicating unallocated space.


    3. Right-click on the black bar (unallocated space) to see a menu of available options. Select New Partition or New Simple Volume from the menu of available options.


    4. The Welcome to the New Partition Wizard or New Simple Volume Wizard appears. Windows Vista users, please proceed to step #5. For Windows XP users, Left-click on Next to continue and select Primary. Left-click on Next.


    5. Select the size of the partition you wish to create and left-click on Next.


    6. At the next screen, select a drive letter to assign to the partition and left-click on Next.


    7. The Format Partition screen appears. On this screen you can select the file system, allocation unit size, and volume label you wish to create on the drive.


    Note: In almost all cases, it is best to leave the allocation unit size at default. If you are not dual-booting and do not need to use this drive on a Windows 98 SE or Windows ME computer, it is also recommended that you use NTFS as the file system (you can also select FAT16 or FAT32). Dynamic partitions cannot be created on an external hard drive. The Windows 2000 and Windows XP Disk Management utility cannot support the format of a FAT32 partition larger than 32GB. Please refer to Microsoft Knowledge Base Article 184006 for additional information.

    8. Left -click on Next to verify the process and the choices you selected.


    9. Left -click on Finish to complete the process.
    "I know nothing."
    Cheers.

  3. #3
    Join Date
    Aug 2008
    Posts
    4
    The problem is that there is no external HD on that list or any unallocated space. The list consists of only my 2 internal HDs and CD and DVD Burner. I don't know why it's not there.

  4. #4
    Join Date
    Dec 1999
    Location
    Augusta, Georgia, USA
    Posts
    3,928
    You may have a defective drive. It should be showing up in Device Manager, I would think.

  5. #5
    Join Date
    May 2006
    Location
    Arkham Asylum, Cell 13
    Posts
    3,373
    Does the drive show up in device manager or not?

    I've seen drive letter conflicts that mess up usb drive detection. What drive letters are your cd and dvd drives? I always set my optical drives to high letters like R: (as in cdRom) and S:. This prevents drive letter overlap with usb flash drives and externals.

  6. #6
    Join Date
    Aug 2008
    Posts
    4
    It shows in Device Manager but not in My Computer>Manage>Storage>Disk Managment. PLS HELP!

  7. #7
    Join Date
    Mar 2000
    Posts
    27,212
    Presuming that your system is up to date and such...
    As already alluded,
    Take it back to the store for exchange...
    "I know nothing."
    Cheers.

  8. #8
    Join Date
    Aug 2008
    Posts
    4
    I think that the disk is defective, I tried everything including changing names of cd roms. Nothing seems to work.

  9. #9
    Join Date
    Dec 1999
    Location
    Augusta, Georgia, USA
    Posts
    3,928
    Yes, it sounds like it may be. It should not be nearly this hard.

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