AlienWare Customer Support ****s
Home | Reviews and Features | Special Reports | Forums |

Results 1 to 7 of 7

Thread: AlienWare Customer Support ****s

  1. #1
    Join Date
    Jul 2006

    Exclamation AlienWare Customer Support ****s

    Received an Aurora 700A today (two weeks late) from Alienware. Right out of the box it didn't work. Spent two hours with tech support and he had me take the laptop apart three times to help him diagnose the problem. He finally decided that there were two new parts needed which he wanted to charge to my credit card and would not guarantee that it would work. When I told him that we lived close to Miami and could bring the machine in he said it would take a month to fix. At that point I told him I was returning the laptop which took him by surprise and he had to get special approval. I sent it back and went to Circuit City and bought a high end Sony which did work out of the box.

    This is a company who may make a good machine but if you have problems be prepared for a very difficult time. I wouldn't take a chance again nor would I recommend them to anyone.

  2. #2
    Join Date
    Mar 2002
    Spangdahlem AB, Germany
    I feel your pain. Here is the link to my post here on this forum about my Alienware Nightmare. After a long 5 month battle though, I got a 100% refund. With that, I bought the parts for and built my gaming system (in signaure) and still had enough to buy an Acer 5672 laptop. Good luck with the return.

    HTML Code:

    Gaming System
    ASUS A8N-E Motherboard
    Athlon X2 4200
    MGE Viper Case (Blue)
    Aspire 600W Power Supply
    2Gig PC3200 (OCZ)
    2 Wester Digital RAPTOR 74Gig (Raid 0)
    1 Maxtor 300Gig SATA
    EVGA 7800GT 256MB PCI Express
    Viewsonic VG720 17" LCD
    Plextor PX-716A DVD Burner

    Main System
    ASUS A8V Deluxe
    Athlon 64 3500+
    Aspire Super X-Alien (Blue) Case
    1Gig PC3200 DDR
    Maxtor 100Gig SATA
    Maxtor 120Gig IDE
    XFX 6800GT 256MB Version
    Acer AL1715smd 17in LCD
    Plexwriter 52/24/52A
    Sony DVDRW

  3. #3
    Join Date
    Jul 2006

    Exclamation Refund is Coming from Alienware

    I was so ticked off at Alienware that I asked to speak to a supervisor and of course he was in a meeting. Then I told him that I was returning the computer and disputing the charge. At that point he said he had to talk to someone. He then came back and said my refund will be posted to my credit card in 3 days and gave me a return authorization number. If it's not there by the time the payment is due I will dispute the charge. This outfit was recently bought by Dell who have a good reputation with customer service. I am going to giove feedback to Alienware and Dell. This outfit should not be able to continue with this kind of customer service.

  4. #4
    Join Date
    Aug 2006

    Similar story; my Alienware Nightmare

    I too have had months of hell with the Alienware/Dell bunch of losers. Read my blog post on

    It is STILL not over yet. Every time I think there's an end, there isn't.

  5. #5
    Join Date
    Apr 2000
    Do you think this is related to the takeover (i.e. transition difficulties) or have they always been rubbish?

    Dell customer service isn't too bad considering their size/reach, IMHO.

  6. #6
    Join Date
    Nov 2000
    London, England
    Always been rubbish. Whats up with supervisors and meetings.. seems like thats the standard line from everyone lol.
    R.I.P Rangeral, To one of HWC's best moderators and a great guy

    By the way, what does BTW stand for?

    It is better to be tried by 12, than carried by 6.

  7. #7
    Join Date
    Jun 1999
    San Jose, California, USA
    Thank God I went somewhere else for my Son's expensive laptiop after hearing all of the forum's advice..

    Current Main Rig:
    AMD FX55 @ 2.9 GHz
    2 GB PC 3200 DDR RAM
    ABIT KN8 SLi motherboard
    ATI X1900XT O/C to XTX speeds

    Retired Rig:
    AMD Athlon XP 2500+ Barton @ 2387 MHz. (217*11)
    512MB DDR RAM @ 436 MHz. (PC 3700)
    Abit AN7 motherboard
    BFG GeForce 6800GT OC!

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts