Received an Aurora 700A today (two weeks late) from Alienware. Right out of the box it didn't work. Spent two hours with tech support and he had me take the laptop apart three times to help him diagnose the problem. He finally decided that there were two new parts needed which he wanted to charge to my credit card and would not guarantee that it would work. When I told him that we lived close to Miami and could bring the machine in he said it would take a month to fix. At that point I told him I was returning the laptop which took him by surprise and he had to get special approval. I sent it back and went to Circuit City and bought a high end Sony which did work out of the box.
This is a company who may make a good machine but if you have problems be prepared for a very difficult time. I wouldn't take a chance again nor would I recommend them to anyone.