Greetings Hardware Central Forum Members and Loyal Newegg Patrons!
Newegg's here and ready to help! If anyone needs assistance or has any inquiries, please feel free to send us a Private Message. To better assist you, we humbly request that you include a Sales Order Number (SO#), RMA number, Invoice Number, etc., anything to help identify your Newegg account. On a side note, because we care about your security, please try not to provide us with any personal identifying or payment information. Thanks!
We look forward to providing everyone with the finest customer service that Newegg is best known for!
Well the HWC forums have been listed as a self-help resource at Newegg for quite some time. I'm sure at least some of the traffic that has come in lately has been from Newegg customers.
While we appreciate your efforts here, I want to caution all of our members here not to transmit any sensative customer information via Private Message. Private Messaging is not encrypted, and it falls under your typical non-secuire viewing rights on the WWW. Not that your friendly HWC mods are spying on you, but as many of you already know, web-browsing can be observed by any number of people, which is why the security protocals are in place at the right moment.
I see no problem with Newegg asking for feedback here, but I suggest that this should be the extent of what is discussed. As with any online service, provide no sensative information about yourself (especially payment information on any data that could lead to the access of payment information) unless it is done over a secure connection on the website where the good or service was purchased!
While we appreciate your efforts here, I want to caution all of our members here not to transmit any sensative customer information via Private Message. Private Messaging is not encrypted, and it falls under your typical non-secuire viewing rights on the WWW. Not that your friendly HWC mods are spying on you, but as many of you already know, web-browsing can be observed by any number of people, which is why the security protocals are in place at the right moment.
I see no problem with Newegg asking for feedback here, but I suggest that this should be the extent of what is discussed. As with any online service, provide no sensative information about yourself (especially payment information on any data that could lead to the access of payment information) unless it is done over a secure connection on the website where the good or service was purchased!
Thank you for the warm welcome, everyone!
As for the transmission of customer information, we couldn't agree more. We would never want you to supply us with any type of sensitive material such as credit card numbers or payment information, and should never be sent via PM's. We thank you for the heads-up on this added note, and wanted to inform you further that a simple Sales Order Number or RMA Number should suffice, if any assistance is needed.
In addition, it was a nice try, "chetmichaels". It doesn't hurt to ask!
Newegg Customer Support, I'd hassle you for upgraded shipping, but most of what I order for work arrives on the 3rd business day, even when I use cheapo fedex saver...
Since our CEO is a firm follower of the hurry-up-and-wait IT purchasing philosophy, I very much appreciate that little rush order for $2.99 check box!
Never had a problem ordering and or getting my stuff in a reasonable amount of time.
Although on the Big Sized stuff like Large TVs that don't ship UPS or FEDEX Newegg needs to find a carrier that will do better.
I ordered a Plasma TV and Stand the same day and they both shipped the same day. The stand was shipped UPS and got here 4 days before the TV will be delivered (Supposed to be tomorrow morning).
I also called the people who would be delivering it and they never returned my calls....!!!!!!!!!!
I had to call them 4 freaking times leaving voicemails each time and finally got a person on the 5th call. It was a good thing too because the TV might have been sitting there forever the way they work.
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Originally Posted by chetmichaels
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